Samsar Battery Warranty
10 Years for Most Batteries
5 Years for Automotive Batteries
2 Years for E-Bike Batteries
- Scope of Warranty Coverage
This warranty (“Warranty”) applies to standard NthLife™ lithium-ion battery packs and systems meeting the below specified criteria and sold by Samsar Resources (“Samsar”) to Customer. This warranty is extended to the original end-user purchaser or any subsequent title holder of the Product in the original approved application upon satisfactory proof of succession or assignment (all such persons hereinafter referred to as “Customer”). - Product Workmanship Warranty
During the Warranty Term (see Section 3 below), and under an approved duty cycle, system energy configuration, power consumption, operation area, proper installation, use, and service conditions, Samsar warrants the Product to be free from defects in design, materials, and workmanship. If the Product fails to conform to this warranty, as determined by Samsar or its authorized distributor, Samsar will provide Customer with one of the remedies described in Section 4. - Warranty Term
The Warranty shall commence from the Warranty Commencement Date for the respective Product and expires (A) ten (10) years thereafter or (B) 1,500 lifecycles, whichever is earlier. Applications where the battery use-case is outside the approved conditions, the Warranty Term needs to be agreed separately. The Warranty Commencement Date is the earlier of (i) the date the is delivered to the original end-user; (ii) 30 days after the date of installation of the battery into approved application; or (iii) 3 months after the original date the Product is shipped from the factory. To obtain more information on your Warranty Term, please refer to Section 9. Please note the following products have a different warranty term due to the specific conditions the products are used in.- Mobility, scooter & E-bike batteries shall have a warranty term of 2 years. This warranty term reflects the duty cycle and expected use life in e-bike applications.
- Batteries with over 500CCA used for automotive applications shall have a warranty term of 5 years. This reflects the duty cycle and expected use life of lithium automotive batteries.
- Warranty Remedy
If the Product does not conform to the warranties provided herein, Samsar’s liability will be limited to the full repair or replacement of the Product. - Warranty Conditions
When a Warranty Remedy is employed, the following conditions will apply: (a) The warranty remedy will apply only to claims received before the expiration of the Warranty Term. (b) The original Warranty Term remains in effect and will not be extended, nor will a new Warranty Term begin, upon repair or replacement. (c) For a capacity fade warranty claim, the Customer must submit a signed approval for the duty cycle per Section 8, and operation area, proper installation, use, and service conditions. (d) The warranty is applicable only to the Product and does not apply to any other system component or parts. (e) A Product that is replaced by Samsar shall become the property of Samsar. - Warranty Exclusions
The warranties and remedies provided by Samsar are void and do not apply under the following: (a) Any warranty claim submitted after expiration of the Warranty Term. (b) Any Product not sold by Samsar or an authorized distributor. (c) Any Product serviced or repaired by anyone other than a Samsar authorized service center. (d) Improper installation of the Product per Battery System Installation Manual. (e) Abuse, tampering, neglect, or unauthorized modifications to the Product. (f) Failing to maintain the Product per the User Manual. (g) Failing to operate the Product within the performance guidelines (voltage, current/temperature) broadcast by the BMS. (h) Operating the Battery System outside the voltage/current/temperature table provided in the User Manual. (i) Improper use or application of the Product. (j) A Product that has experienced physical damage due to impact, accident, vehicle crash, dropping, or signs of other abuse. (k) A Product installed in a high shock environment. (l) Damage to the Product caused by other components of the approved application. (m) Damage caused by acts of God, war, or other similar unforeseen events beyond Samsar’s control. - Approved Duty Cycle
An approved duty cycle, signed by both Parties, will be obtained through the following process: (a) Customer shall submit a 7 day duty cycle to Customer which is representative and encompasses its user base. (b) Customer shall coordinate a duty cycle simulation and evaluation by Samsar. (c) If the simulation is acceptable to Samsar, Customer and Customer will sign a document stating the cycle is approved. (d) If the simulation is not acceptable, the Parties will discuss a resolution in good faith. - Customer Responsibilities
Customer is responsible for properly using, maintaining, and caring for the Product as set forth in the User Manual. Customer should perform all repairs and maintenance at Samsar authorized service centers and keep all related records. If during the Warranty Term Customer becomes aware of any defect covered by this Warranty, Customer shall promptly give written notice of the defect to Samsar’s North American Service center. Customer must obtain approval and an RMA number before shipping any Products back according to Customer’s Return Material Authorization (RMA) process. Customer shall make the Product available for inspection by an authorized service center. Customer shall return the Product to the authorized service center according to the RMA instructions. Returned products will not be accepted by Samsar or its authorized service center without an RMA number. - Obtaining Warranty Performance
Customers seeking additional information on the Warranty Term or who believe they have a claim under this Warranty must notify Samsar’s authorized service center in North America.. A representative of the authorized service center will provide assistance to help resolve issues. To obtain information on the Warranty Term or to make a claim under this Warranty the Customer must provide the Battery Product Serial Number or the QR Code information. - Warranty
THE WARRANTY ABOVE IS THE SOLE AND EXCLUSIVE WARRANTY. SAMSAR MAKES NO OTHER EXPRESSED OR IMPLIED WARRANTIES AND HEREBY EXPRESSLY DISCLAIMS ALL OTHER EXPRESSED OR IMPLIED WARRANTIES, WHETHER IMPLIED BY OPERATION OF LAW OR OTHERWISE. UNDER NO CIRCUMSTANCES WHATSOEVER SHALL SAMSAR BE LIABLE TO CUSTOMER FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR UNFORESEEABLE, AND WHETHER BASED UPON LOST GOODWILL, LOST PROFITS OR REVENUES, LOSS OF USE OF MONEY, WORK STOPPAGE, IMPAIRMENT OF OTHER ASSETS, OR OTHERWISE. - Severability
If a part, provision, or clause of this Warranty, or its application to any person or circumstance is held invalid, void, or unenforceable, such holding shall not affect this Warranty and all other terms, provisions, clauses, or applications shall remain, and such invalid, void, or unenforceable part, provision, or clause shall be deemed severed. - Contact Information
Samsar Resources
3 East 80th Street
New York, NY 10075
Tel: 1 (914) 809-9908
www.samsarresources.com